Service Level Agreement (SLA)

This service Level Agreement (SLA) describes our commitment for availability & service.

CrystalMQ always strives hard to provide a fault-tolerant, highly available service eliminating a single point of failure. We assure that we provide a reliable service without any software or system failures.

We guarantee that server will be available minimum 99.99% of the time. If the downtime occurred longer than the guaranteed availability, customer will get a 7 days refund.

For paid subscriptions, we provide a 24/7 support to address the critical issues. And we do work on a response time of 24 hours.

The resolution will happen based on the issue / feature requested. In most cases, we will have the resolution done within 48 working hours.

In the unlikely event that CrystalMQ fails to meet the above-mentioned uptime commitment, CrystalMQ shall offer 7 days refund as compensation to the customer.

Request for an SLA credit must be done via [email protected]